Updated software for the HD PVR was released 6 August 2009. To download the latest software, please follow the steps below :
- Reboot the decoder. Wait for full video & audio to resume.
- Press MENU to go to the Decoder Menu
- Select Advanced Options
- Enter 9949
- Select DSD Upgrade
- Wait for the RED button to appear, then press RED and follow the onscreen instructions.
- Warning! Do not interrupt the download process (which could take up to 30 minutes) and wait for full video & audio to resume.
Note:
If the RED button does not appear and your decoder does not have the latest software, try:
Option 1 : factory reset
o Press MENU to go to the Decoder Menu
o Select Information Central
o Select Information Central
o Press i
o Press 7 (to reset all Factory Settings)
o Wait for completion of process (you will end up on the Network Set-up screen)
o Press BLUE to scan this network
o Wait for scan to complete.
Try download process again.
If that still doesn’t work, there is (as an absolute resort) :
Option 2 : front panel forced upgrade
o Reset decoder
o Wait for “DL” to be displayed
o Press “Standby”
o Press “Up Arrow”
o Press “Down Arrow”
o Press “Standby”
o Software download should start, do not interrupt and wait for audio and video to resume.
To check that you have the latest version of software :
- Press MENU to go to the Decoder Menu
- Select Information Central
- Select Hardware Status
- Press the right arrow twice to go to the Loader Status screen
- Take note of the value on the 3rd line (Load Ver/Var). The latest version as @ 6 August is 15 / 2.
So what’s different in this updated software (released 6 August)?
• (new) Dolby is now available via HDMI
• (fixed) Loss of audio when HD PVR comes out of standby
• (fixed) Exiting SuperSport Active does not default to ALL channels
• (fixed*) Audio glitch when changing soundtrack options from stereo to surround sound **
• (fixed*) Audio glitch when soundtrack automatically changes from stereo to surround sound **
• (fixed*) Scheduled recording fails when starting at the same time that a reminder is triggered ***
• (improved) Slow or non-response to remote control commands **
• (improved) Loading speed of TV Guide schedules
• (improved) Recording reliability
• (improved) “Freezing” i-plate (this was were the i-plate displayed past events and did not update to display the current event) ***
• (improved) Available time based recordings not displaying in the Playlist (reboot required to resolve) ***
• (improved) White dots shown on 16:9 channels when viewed on a 4:3 TV. Note : this is not yet resolved for all channels
* Not observed in testing and trials. This issue was not observed by all customers on the previous software.
** This issue was not observed by all customers on the previous software.
*** This issue was not observed by many customers on the previous software (low incidence rate).
What else do you need to know?
o Audio glitches – if you hear an audio glitch when changing soundtrack options from stereo to surround sound, or when the soundtrack automatically changes from stereo to surround sound, we’d love to hear from you. Please post as much info as possible, including details on your installation, how your audio equipment is connected to your HD PVR and very importantly, details (including brand & model) of your audio equipment.
o Duplicate channels / “funny” numbered channels – this seems to be restricted to certain installation types only (multi-unit dwelling). To resolve, initialise a rescan (press MENU, select Advanced Options, enter 9949, select Network Set-up and press YELLOW to “scan all enabled networks”).
o Multi Unit Dwelling is still not officially supported.
o We have had reports of inconsistent displays on the LED (front panel) but have had no reports where this has had any impact on recordings.
Please know that all other issues previously reported have been noted and we continue our work on improving the software. The team is already working on Series and adding DStv on Demand, but more on that in the next month or so….
